FAQ

I. Ordering & Payment Security

Q1: How do I place an order?

The ordering process is straightforward and takes just 4 steps:

Select products: Browse our catalog and add your desired items to the cart.

Fill in details: Proceed to checkout and enter your shipping address and contact information accurately.

Secure payment: We accept major global credit cards including Visa, Mastercard, American Express, and Discover. All transactions are completed directly via a highly encrypted payment gateway with no complicated redirects.

Confirm your order: You’ll receive an immediate confirmation email after successful payment, and we’ll start processing your shipment shortly after.


🔒 Security Guarantee: We use globally recognized PCI-DSS certified platforms and end-to-end encryption. Your credit card information is processed directly through protected financial channels, and our system does not store any sensitive card data, ensuring 100% secure payments.


Q2: Is my payment information safe?

Absolutely. Protecting your privacy and financial security is our top priority. We implement a dual-protection system:

Global financial-grade standards: Our payment platform is PCI-DSS certified (Payment Card Industry Data Security Standard), meeting the highest global requirements for payment data security.

Bank-level encryption: Through SSL/TLS end-to-end encryption, sensitive data like your credit card number and billing address are locked in real-time during transmission. Even our backend staff cannot access your private card details, ensuring a worry-free shopping experience.



II. Order Shipment & Delivery Time (USA Direct Shipping Advantage)

Q3: Where is my order shipped from, and how long will it take to arrive?

All our products are shipped directly from our USA Warehouse to ensure quality control and processing efficiency:

  • Order processing: After order confirmation (usually within 12 hours of successful payment), we’ll complete sorting and hand over the package to the logistics company within 2 business days.
  • Estimated delivery time:
    • U.S. domestic orders: Enjoy fast shipping with standard delivery in 3-5 business days.
    • International orders: Typically 7-15 business days, depending on the destination distance and local logistics speed.



III. Customs Duties & Import Taxes (All-Inclusive Worry-Free Service)

Q4: Will I need to pay additional customs duties or import taxes upon receipt?

Not at all. To make your cross-border shopping as seamless as local shopping, we offer an "all-inclusive" pricing policy:

All taxes included: The total amount you pay at checkout covers product costs, international shipping fees, and any potential import duties or VAT (Value-Added Tax) in the destination country.

No hidden fees: You won’t need to pay anything extra to customs or couriers when the package arrives. We handle all customs clearance and tax payment procedures.

Worry-free receipt: Since we’ve prepaid the relevant taxes, your package will clear customs more smoothly—what you see is what you pay.



IV. Order Tracking & After-Sales

Q5: How can I track my order’s shipping status in real-time?

We offer fully transparent real-time tracking:

Email notification: After your order is shipped, the system will automatically send a Tracking Number to your registered email (WarmivoService@outlook.com).

Account check: You can log into your account at any time and view real-time shipping updates in the "Order History" section.

Official tracking: Use the tracking number to check the package’s exact location and estimated delivery date on the official websites of carriers like UPS, DHL, or FedEx.